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Support and Training

Outstanding Support & Training— delivered by AttoSpeed in partnership with Idea Elan

Empowering your team through expert-led onboarding, hands-on training, and continuous support to ensure seamless adoption and long-term success with Infinity X.

On-Site Support in the MENA Region​

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As the authorized and accredited partner of Idea Elan, AttoSpeed Intelligent Systems provides comprehensive on-site, in-person support for Infinity X across the MENA region. Our dedicated team ensures institutions receive prompt, reliable, and expert assistance — offering 24/7 availability to address technical needs, configurations, and training with unmatched responsiveness and professionalism.

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Comprehensive Training and Continuous Support

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AttoSpeed Intelligent Systems, in partnership with Idea Elan, provides a complete support and training ecosystem designed to help your institution maximize the value of the Infinity X Core Management Software. From initial onboarding to post go-live support, our dedicated project managers and support teams ensure your staff are confident, capable, and fully equipped to utilize every feature of the system.

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Our training approach is hands-on and structured around your institution’s milestones. Tailored sessions are provided for administrators, core directors, financial admins, principal investigators (PIs), and all end users. Prior to each training session, detailed operations manuals and quick-start guides are provided to make every learning experience efficient and results-oriented.

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Personalized Onboarding & Learning Resources

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We understand that every institution has unique workflows. Our training programs are personalized to match your configuration and operational setup.

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  • Hands-on interactive sessions for admins, users, and institutional teams.

  • Quick guides and manuals covering every user role.

  • Onboarding video series designed to kickstart adoption and serve as ongoing reference material.

  • If customizations are made to the Infinity X software, all related guides and learning materials are promptly updated to reflect those enhancements. A specific “how-to” document for each customization is also shared by our support staff.

 

Customer Relationship Management & Ticketing Support

All support operations are seamlessly managed through our Monday.com-based ticketing system, which provides real-time visibility into support requests and resolutions. This integrated system enables:

  • Easy ticket submission, tracking, and history access for all users.

  • Live chat and virtual meeting scheduling within seconds.

  • Rating and feedback options to ensure continuous service improvement.

 

Administrators and users alike can track the status of their requests, access a complete ticket history, and communicate directly with our support specialists for quick resolution.

 

Remote Desktop Support

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When permitted, AttoSpeed Intelligent Systems in collaboration with Idea Elan offer secure remote desktop support for troubleshooting, configuration assistance, and live training sessions.


Key Benefits include:

  1. Dedicated support personnel with rapid turnaround time (usually within hours).

  2. Integrated ticket management through Monday.com.

  3. Real-time communication and virtual assistance via chat and remote sessions.

  4. Comprehensive knowledge base and video library covering all Infinity X functions.

 

Committed to Your Success

Our goal is to ensure your team feels fully supported — not just during implementation, but long after. With continuous access to updated documentation, live assistance, and an experienced support team, your institution will always have the resources it needs to operate efficiently and confidently.

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